In order to streamline customer support life cycle and enhance customer experience, contact centers need an all-inclusive solution to engage in a 360-degree view of customer service constituents including case history, resolution framework, customer satisfaction index, and business intelligence built on top of varied customer touch points. RAMPgreen CRM suite provides a seamlessly integrated multimodal interface and centralized backend data repository to customer service representatives which enables them to provide immediate and efficient support to customers. Based on open standard technologies, the suite provides multi-channel interactions through Interactive Voice Response, voice, SMS, email, and web support through integrated knowledgebase. On demand reporting and analytics provides managers and supervisors an extra edge to be always on top of the process variables and helps them target improvement efforts for maximum impact. Our CRM suite covers the entire CRM lifecycle including Campaign Management, Lead Generation, Order Management, Feedback Management, Appointment Management, Customer Loyalty Management and Customer Issue Management.

With RAMPgreen CRM Suite, companies can:

• Provide multi-modal customer support for inbound, outbound, and blended processes
• Empower stakeholders in customer service domain with informed decision making
• Improve service delivery by engaging agents with faster information access
• Measure operational efficiency with real-time reporting
• Increase value from existing customers with reduced cost associated with supporting and servicing them

What CRM Suite offers?

• Multi-modal communications opportunity
• Integration with telephony infrastructure and other data sources
• Campaign management through voice, email, SMS, and IVR
• Order tracking, sales closure, up-selling and cross-selling
• Lead generation
• Loyalty and rewards point tracking
• Customer feedback management
• Troubleshooting and helpdesk support

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